Careers at ALL HEARTs Veterinary Hospital

Job Title: Licensed Veterinary Technician (LVT/RVT/CVT)
Department: Small Animal General Practice
Reports To: Practice Manager / Veterinarian
Position Summary
The Registered Veterinary Technician (RVT) plays a critical role in delivering high-quality medical care to small animal patients while supporting veterinarians and ensuring excellent client service. This position involves patient care, anesthesia monitoring, dentistry, diagnostic procedures, client education, and maintaining hospital standards. The ideal candidate is committed to low-stress handling techniques and fostering a Fear Free environment for patients and clients.

Key Responsibilities

Patient Care & Nursing

• Obtain patient histories and perform physical assessments
• Safely handle and restrain animals using Fear Free and low-stress handling techniques
• Administer medications, vaccines, and treatments as prescribed
• Provide nursing care for hospitalized patients, including monitoring and documenting status
• Maintain accurate and detailed medical records

Anesthesia & Surgery

• Prepare patients for surgery (pre-op assessments, catheter placement, lab work)
• Induce, monitor, and recover patients under anesthesia
• Monitor vital signs and adjust anesthetic protocols as directed
• Assist veterinarians during surgical procedures
• Maintain and sterilize surgical instruments and equipment

Dentistry

• Perform dental prophylaxis, including scaling and polishing
• Take full-mouth dental radiographs
• Assist with dental procedures, including extractions and advanced treatments
• Monitor anesthesia specifically during dental procedures
• Educate clients on at-home dental care and periodontal disease prevention
• Maintain dental equipment and ensure proper sterilization protocols

Diagnostics & Laboratory

• Collect and process samples (blood, urine, fecal, cytology)
• Perform in-house lab tests and prepare samples for external labs
• Take and process radiographs (including dental radiographs)
• Maintain and calibrate laboratory equipment

Client Communication & Education

• Educate clients on preventive care, medications, dental health, and post-treatment instructions
• Provide discharge instructions and follow-up care guidance
• Promote Fear Free practices and help reduce patient stress during visits
• Answer client questions and support the overall client experience

Hospital Operations

• Maintain the cleanliness and organization of the treatment and exam areas
• Ensure compliance with safety, sanitation, and regulatory standards
• Assist with inventory management and stocking supplies
• Support team workflow and contribute to a positive, low-stress work environment

Qualifications

• Active Veterinary Technician license/credential (RVT or equivalent)
• Associate’s degree or equivalent from an accredited veterinary technology program
• Minimum 1 year of clinical experience preferred (new graduates welcome)
• Experience or strong interest in veterinary dentistry and dental radiography
• Fear Free Certification (or willingness to obtain) strongly preferred
• Proficiency in anesthesia monitoring, phlebotomy, and radiology
• Strong communication and interpersonal skills

Skills & Competencies

• Compassionate patient care with emphasis on Fear Free techniques
• Strong attention to detail and organizational skills
• Team-oriented with a positive attitude
•  Basic computer skills and familiarity with veterinary software (Shepherd a plus)

Physical Requirements

• Ability to lift and restrain animals up to 50+ lbs
• Stand for extended periods and perform repetitive tasks
• Work in environments with animal-related risks (bites, scratches, zoonotic diseases)

Work Schedule

•  Full-time/Part-time availability

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Continuing education (CE) allowance (including Fear Free certification support)
• Uniform allowance and employee pet discounts

Job Title: Veterinary Assistant (Non-Licensed)
Department: Small Animal General Practice
Reports To: Practice Manager / Veterinarian
Position Summary
The Veterinary Assistant supports veterinarians and licensed technicians in delivering high-quality care to small animal patients. This role involves assisting with patient care, anesthesia support, dentistry, diagnostics, and client communication. The ideal candidate is committed to Fear Free principles and creating a low-stress, positive experience for patients and clients.

Key Responsibilities

Patient Care & Nursing

• Obtain patient histories and assist with physical assessments
• Safely handle and restrain animals using Fear Free and low-stress handling techniques
•  Assist with administering medications and treatments as directed by a veterinarian or licensed technician
• Monitor hospitalized patients and report changes to the medical team
• Maintain accurate and thorough medical records

Anesthesia & Surgery Support

• Assist in preparing patients for surgery (patient prep, equipment setup)
• Support licensed technicians during anesthesia induction and monitoring
• Monitor patients during recovery and report abnormalities
• Prepare and maintain surgical instruments and packs
• Maintain the cleanliness and organization of the surgical areas

Dentistry

• Assist with dental procedures, including patient preparation and equipment setup.
• Perform dental cleanings (scaling and polishing) as permitted by state law and under appropriate supervision.
• Take dental radiographs (if trained and permitted).
• Maintain dental equipment and ensure proper cleaning and sterilization.
• Educate clients on basic at-home dental care.

Diagnostics & Laboratory

• Assist with sample collection (blood, urine, fecal) as permitted.
• Run in-house laboratory tests and prepare samples for external laboratories.
• Take and process radiographs, including dental radiographs if trained.
• Maintain and clean laboratory equipment.

Client Communication & Education

• Provide basic client education on preventive care, medications, and post-visit instructions.
• Reinforce Fear Free practices and help create a calm, positive client experience.
• Communicate clearly and compassionately with clients.
• Assist with discharge instructions and follow-up care.

Hospital Operations

• Maintain the cleanliness and organization of exam rooms, treatment areas, and kennels.
• Ensure compliance with safety and sanitation protocols.
• Assist with inventory management and stocking supplies.
• Support daily workflow and contribute to a positive team environment.

Qualifications

• High school diploma or equivalent required.
• Veterinary assistant or technician experience preferred (1+ year ideal; entry-level candidates considered).
• On-the-job training or completion of a veterinary assistant program preferred.
• Interest in veterinary dentistry and anesthesia support.
• Fear Free Certification (or willingness to obtain) strongly preferred.
• Strong communication and teamwork skills.

Skills & Competencies

• Compassionate patient care with an emphasis on Fear Free techniques.
• Ability to follow directions and work under supervision.
• Strong attention to detail and organization.
• Basic computer skills and familiarity with veterinary software (Shepherd is a plus).

Physical Requirements

• Ability to lift and restrain animals up to 50+ lbs (with assistance as needed).
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to work in environments with animal-related risks, including bites, scratches, and zoonotic diseases.

Work Schedule

• Full-time or Part-time availability.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holidays.
• Continuing education opportunities, including Fear Free Certification support.
• Uniform allowance and employee pet discounts.

Job Title: Customer Service Representative (CSR)
Department: Client Services / Reception
Reports To: Practice Manager/CSR Lead
Position Summary
The Customer Service Representative (CSR) is the first point of contact for clients and plays a key role in creating a positive, welcoming experience. This position is responsible for managing front desk operations, scheduling appointments, handling client communication, and supporting the medical team. The ideal candidate is organized, compassionate, and committed to Fear Free principles to ensure a low-stress experience for patients and clients.

Key Responsibilities

Client Interaction & Communication

• Greet clients and patients warmly and professionally, both in person and on the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer phones, respond to inquiries, and route calls appropriately.
• Provide accurate information about services, policies, and general pet care.
• Utilize Fear Free communication techniques to help reduce client and patient stress.

Front Desk Operations

• Check clients in and out, ensuring accurate documentation.
• Process payments, invoices, and financial transactions.
• Maintain and update client and patient records.
• Manage multi-line phone systems and appointment scheduling software.
• Handle prescription refill requests and coordinate with the medical team.

Client Education & Support

• Educate clients on preventive care, wellness plans, and hospital services.
• Reinforce post-visit instructions and follow-up care guidance.
• Promote Fear Free visits and help prepare clients for low-stress appointments.
• Address client concerns and escalate issues when appropriate.

Hospital Coordination

• Communicate effectively with veterinarians, technicians, and assistants.
• Ensure smooth patient flow between the front desk and treatment areas.
• Assist in coordinating admissions, discharges, and urgent appointments.
• Support overall clinic efficiency and workflow.

Administrative & Operational Duties

• Maintain the cleanliness and organization of the reception and lobby areas.
• Assist with the inventory of front office supplies.
• Follow hospital policies, safety, and confidentiality standards.
• Perform additional administrative tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required (veterinary or medical setting preferred).
• Experience with multi-line phone systems and scheduling software preferred.
• Fear Free Certification (or willingness to obtain) strongly preferred.
• Strong communication, organizational, and interpersonal skills.

Skills & Competencies

• Exceptional customer service and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Compassion and empathy for clients and their pets.
• Strong attention to detail and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with veterinary practice software (Shepherd a plus).

Physical Requirements

• Ability to sit, stand, and move between workstations for extended periods.
• Ability to lift up to 30 lbs (assisting with small pets or supplies).
• Work in an environment with animal-related risks (allergies, noise, etc.).

Work Schedule

• Full-time/Part-time availability.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holidays.
• Continuing education opportunities (including Fear Free certification support).
• Uniform allowance and employee pet discounts.

Job Title: Technical Lead
Department: Small Animal General Practice
Reports To: Practice Manager / Veterinarian
Position Summary
The Registered Veterinary Technician (RVT) plays a critical role in delivering high-quality medical care to small animal patients while supporting veterinarians and ensuring excellent client service. This position involves patient care, anesthesia monitoring, dentistry, diagnostic procedures, client education, and maintaining hospital standards. The ideal candidate is committed to mentoring others, to low-stress handling techniques, and to fostering a Fear Free environment for patients and clients. The ideal candidate will be able to support clear boundaries and expectations for the Technical team and clients to create respectful and compassionate interactions.

Key Responsibilities

Patient Care & Nursing

• Obtain patient histories and perform physical assessments
• Safely handle and restrain animals using Fear Free and low-stress handling techniques
• Administer medications, vaccines, and treatments as prescribed
• Provide nursing care for hospitalized patients, including monitoring and documenting status
• Maintain accurate and detailed medical records

Anesthesia & Surgery

• Prepare patients for surgery (pre-op assessments, catheter placement, lab work)
• Induce, monitor, and recover patients under anesthesia
• Monitor vital signs and adjust anesthetic protocols as directed
• Assist veterinarians during surgical procedures
• Maintain and sterilize surgical instruments and equipment

Dentistry

• Perform dental prophylaxis, including scaling and polishing
• Take full-mouth dental radiographs
• Assist with dental procedures, including extractions and advanced treatments
• Monitor anesthesia specifically during dental procedures
• Educate clients on at-home dental care and periodontal disease prevention
• Maintain dental equipment and ensure proper sterilization protocols

Diagnostics & Laboratory

• Collect and process samples (blood, urine, fecal, cytology)
• Perform in-house lab tests and prepare samples for external labs
• Take and process radiographs (including dental radiographs)
• Maintain and calibrate laboratory equipment

Client Communication & Education

• Educate clients on preventive care, medications, dental health, and post-treatment instructions
• Provide discharge instructions and follow-up care guidance
• Promote Fear Free practices and help reduce patient stress during visits
• Answer client questions and support exceptional client experience
• Help ensure that all team and client interactions are respectful and compassionate in both directions

Hospital Operations

• Maintain the cleanliness and organization of the treatment and exam areas
• Ensure compliance with safety, sanitation, and regulatory standards
• Assist with inventory management and stocking supplies
• Support team workflow and contribute to a positive, low-stress work environment
• Creatively problem-solve to help prevent stress points and maintain exceptional client service and team cohesiveness
• Schedule the Technical team to ensure practice needs, breaks, and legal compliance
• Help create Standard Operating Protocols (SOPs) for the Technical team
• Mentor all team members on technical aspects and help establish mentorship programs for students and volunteers

Qualifications

• Active Veterinary Technician license/credential (RVT or equivalent)
• Associate’s degree or equivalent from an accredited veterinary technology program
• Minimum 5+ years of clinical experience (10+ years and pursuing RVT credentials considered)
• Experience or strong interest in veterinary dentistry and dental radiography
• Fear Free Certification (or willingness to obtain) strongly preferred
• Proficiency in anesthesia monitoring, phlebotomy, and radiology
• Strong communication and interpersonal skills

Skills & Competencies

• Compassionate patient care with emphasis on Fear Free techniques
• Strong attention to detail and organizational skills
• Team-oriented with a positive attitude
• Basic computer skills and familiarity with veterinary software (Shepherd a plus)
• Self-motivated and seeks creative solutions as problems arise
• Maintains healthy boundaries to ensure a respectful and sustainable work environment

Physical Requirements

• Ability to lift and restrain animals up to 50+ lbs
• Stand for extended periods and perform repetitive tasks
• Work in environments with animal-related risks (bites, scratches, zoonotic diseases)

Work Schedule

• Full-time/Part-time availability

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Continuing education (CE) allowance (including Fear Free certification support)
• Uniform allowance and employee pet discounts

Job Title: Doctor’s Assistant
Department: Small Animal General Practice
Reports To: Practice Manager / Veterinarian
Position Summary
The Doctor’s Assistant directly supports the veterinarian in delivering high-quality care to small animal patients. This role involves assisting with client communication, record review, diagnostics summaries, prioritizing doctors’ to-do lists, and direct client communication to help ensure a great client experience, and allowing the veterinarian to fully focus on clients and patients. The ideal candidate is committed to Fear Free principles and creating a low-stress, exceptional experience for patients and clients, while assisting other team members as time allows.

Key Responsibilities

Primary Responsibilities

Client Communication & Education

• Provide basic client education on preventive care, medications, and post-visit instructions.
• Reinforce Fear Free practices and help create a calm, positive client experience.
• Communicate clearly and compassionately with clients.
• Assist in making and discussing treatment plans with clients.
• Assist with discharge instructions and follow-up care.

Direct Veterinarian Support

• Summarize laboratory/report abnormalities to assist in doctor callbacks.
• Summarize referral records to highlight relevant and critical information.
• Prepare information/resources for client callbacks to facilitate exceptional client service.
• Help triage work lists to assist veterinarians and the team with exceptional client service.
• Evaluate and create protocols to help improve workflow and client service.

Secondary Responsibilities (As Time Allows)

Patient Care & Nursing

• Obtain patient histories and assist with physical assessments.
• Safely handle and restrain animals using Fear Free and low-stress handling techniques.
• Assist with administering medications and treatments as directed by a veterinarian or licensed technician.
• Monitor hospitalized patients and report changes to the medical team.
• Maintain accurate and thorough medical records.

Anesthesia & Surgery Support

• Assist in preparing patients for surgery (patient prep, equipment setup).
• Support licensed technicians during anesthesia induction and monitoring.
• Maintain the cleanliness and organization of surgical areas.

Dentistry

• Assist with dental procedures, including patient preparation and equipment setup.
• Educate clients on basic at-home dental care.

Hospital Operations

• Maintain the cleanliness and organization of exam rooms, treatment areas, and kennels.
• Ensure compliance with safety and sanitation protocols.
• Assist with inventory management and stocking supplies.
• Support daily workflow and contribute to a positive team environment.

Qualifications

• High school diploma or equivalent required.
• Veterinary assistant/technician experience preferred (2–3+ years ideal; entry-level/CSR candidates considered).
• On-the-job training or completion of a veterinary assistant program preferred.
• Interest in learning and expanding veterinary knowledge.
• Fear Free Certification (or willingness to obtain) strongly preferred.
• Highly organized and self-motivated (to support ADHD individuals).
• Strong communication and teamwork skills.

Skills & Competencies

• Compassionate patient care with emphasis on Fear Free techniques.
• Ability to follow directions and work under supervision.
• Strong attention to detail and organization.
• Basic computer skills and familiarity with veterinary software (Shepherd a plus).

Physical Requirements

• Ability to lift and restrain animals up to 50+ lbs (with assistance as needed).
• Stand for extended periods and perform repetitive tasks.
• Work in environments with animal-related risks (bites, scratches, zoonotic diseases).

Work Schedule

• Full-time/Part-time availability.

Benefits 

• Competitive pay based on experience.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holidays.
• Continuing education opportunities (including Fear Free certification support).
• Uniform allowance and employee pet discounts.

Job Title: Lead – Customer Service Representative (CSR)
Department: Client Services / Reception
Reports To: Practice Manager/Owner
Position Summary
The Customer Service Representative (CSR) is the first point of contact for clients and plays a key role in creating a positive, welcoming experience. The lead position is responsible for managing all front desk operations, including scheduling appointments, handling client communication, and supporting the medical team, as well as creating the schedule for the CSR team in concert with the management team. The ideal candidate is highly organized, self- motivated, compassionate, and committed to Fear Free principles to ensure a low-stress experience for patients and clients. The ideal candidate will be able to support clear boundaries and expectations for the CSR team and clients to create respectful and compassionate interactions.

Key Responsibilities

Client Interaction & Communication

• Greet clients and patients warmly and professionally, both in person and on the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer phones, respond to inquiries, and route calls appropriately.
• Provide accurate information about services, policies, and general pet care.
• Utilize Fear Free communication techniques to help reduce client and patient stress.
• Help ensure that all team and client interactions are respectful and compassionate in both directions.

Front Desk Operations

• Check clients in and out, ensuring accurate documentation.
• Process payments, invoices, and financial transactions.
• Maintain and update client and patient records.
• Manage multi-line phone systems and appointment scheduling software.
• Handle prescription refill requests and coordinate with the medical team.
• Schedule the CSR team to ensure practice needs, breaks, and legal compliance.

Client Education & Support

• Educate clients on preventive care, wellness plans, and hospital services.
• Reinforce post-visit instructions and follow-up care guidance.
• Promote Fear Free visits and help prepare clients for low-stress appointments.
• Address client concerns and escalate issues when appropriate.
• Help create Standard Operating Protocols (SOPs) for the CSR team.

Hospital Coordination

• Communicate effectively with veterinarians, technicians, and assistants.
• Ensure smooth patient flow between the front desk and treatment areas.
• Assist in coordinating admissions, discharges, and urgent appointments.
• Support overall clinic efficiency and workflow.
• Creatively problem-solve to help prevent stress points and maintain exceptional client service and team cohesiveness.

Administrative & Operational Duties

• Maintain the cleanliness and organization of the reception and lobby areas.
• Assist with the inventory of front office supplies.
• Follow hospital policies, safety, and confidentiality standards.
• Perform additional administrative tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required (3+ years in a veterinary or medical setting).
• Experience with multi-line phone systems and scheduling software preferred.
• Fear Free Certification (or willingness to obtain) strongly preferred.
• Strong communication, organizational, and interpersonal skills.

Skills & Competencies

• Exceptional customer service and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Compassion and empathy for clients and their pets.
• Strong attention to detail and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with veterinary practice software (Shepherd a plus).
• Self-motivated and seeks creative solutions as problems arise.
• Maintains healthy boundaries to ensure a respectful and sustainable work environment.

Physical Requirements

• Ability to sit, stand, and move between workstations for extended periods.
• Ability to lift up to 30 lbs (assisting with small pets or supplies).
• Work in an environment with animal-related risks (allergies, noise, etc.).

Work Schedule

• Full-time/Part-time availability.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holidays.
• Continuing education opportunities (including Fear Free certification support).
• Uniform allowance and employee pet discounts.